Community Hotline
Residents can contact a representative from Gloucester Coal with any questions or concerns by calling either Gloucester Basin 1300 658 239 or Donaldson Coal 1800 111 271
Complaints Handling
Gloucester Coal understands the importance of an effective complaints handling system that's responsive, fair and provides accurate information to the community. Complaints made to Gloucester Basin or Donaldson Coal are investigated and resolved within a 24hour period and the complaint register is updated monthly on Gloucester Coal's website. Any complaint made is handled confidentially and any personal details will not be provided to third parties.
Complaints register can be found on the website and are updated monthly.
Gloucester Basin
Stratford & Duralie Operations
Phone 1300 658 239
Donaldson Coal
Donaldson, Abel & Tasman Operations
Phone: 1800 111 271